Customer Success Manager

Location: Jakarta

We are looking for an experienced customer success manager. We are in the Cybersecurity managed services business, one of the highest growth markets globally.  Our managed service solution is hot and we need the right person to join our team to help us manage and support or clients. 

Who we are looking for:
You must have experience in a client support role in a high technology discipline or FMCG space.
You must be prepared to immerse yourself in our business and take the lead in supporting clients on our own social media hubs – Hub@Securetasks and Hub@Secure365.
You must be able to write intelligently and grammatically well in English and Bahasa Indonesia.
You must be responsive to client requests and be prepared to escalate so that our return time objectives are met and customer satisfaction is sustained.
You must consistently meet a high to excellent customer satisfaction level.
You must be a team player and highly collaborative.We want  our customer success managers to become highly trained and capable so be prepared to let us know how we can increase your effectiveness, this includes third party training and certifications. 

We recognize this role may be new to you, if you feel you want to join our growing team in one of the most exciting industries globally and we feel you have what it takes we are prepared to spend a substantial amount of time nurturing and training you. As our client base expands you may well have the opportunity to become a team leader. 

About Us. 
Securetasks Pte Ltd is based in Singapore. Our Indonesian subsidiary is a key operating division of Securetasks as it provides our managed services back office for the South East Asian theatre.  Our key strategic service is SECURE365 and it’s a fully managed cybersecurity detection and response service that provides100% no touch managed device and server protection.  This service offers far greater deliverables than any other service in the Jakarta market today at a price point of RP10,000per day per device list price.

What we offer: 
Salary: Above market rates
Medical: We give you an allowance so you can choose your preferred medical insurance.
Gojek Credits: RP1,000,000 monthly for employee.
THR: 1Month
Birthday Off: Take your birthday off to spend with your family.
Annual Leave: 15 working days (not including Cuti Bersama).
Bonus Leave: If you meet your objectives then your manager has the authority to approve bonus time off for you.

To apply for this role send a copy of your resume to along with your cover letter telling us why you will be a good fit for this position.